Privacy Policy

At Lilli Bills Vending, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

Information You Provide

When you contact us through our website, we collect the following information:

• Name: To address you properly in our communications
• Email Address: To respond to your inquiries
• Phone Number: To contact you regarding your consultation request
• Message Content: To understand your vending service needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your consultation requests and provide vending services
• Communication: To contact you about your inquiries, appointments, and service updates
• Website Improvement: To analyze website usage and improve user experience
• Business Operations: To maintain records and manage our business relationships

3. Form Submission Handling

Our contact form submissions are processed through Web3Forms, a third-party service. When you submit a form:

• Your information is transmitted securely via HTTPS
• Web3Forms forwards your submission to our business email address
• We do not store form submissions on our website servers
• Web3Forms' privacy practices are governed by their own privacy policy

4. Data Security

We implement appropriate security measures to protect your personal information:

• HTTPS Encryption: Our website uses SSL/TLS encryption to secure data transmission
• Secure Storage: Personal information is stored securely and accessed only by authorized personnel
• Limited Access: Only employees who need access to your information to perform their job duties have access
• Regular Updates: We regularly update our security practices to protect against emerging threats

5. Cookies and Tracking

Our website currently does not use cookies for tracking purposes. If we implement cookies in the future, we will update this policy and provide appropriate notice.

6. Third-Party Services

We use the following third-party services that may collect information:

• Web3Forms: For contact form processing
• Spaceship: For website hosting and delivery

These third parties have their own privacy policies governing their use of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you wish to have your information deleted, please contact us using the information below.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at service@lillibills.com.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Consent

By using our website and submitting information through our contact form, you consent to the collection, use, and processing of your information as described in this Privacy Policy.